Privacy Policy

We take your privacy seriously at Sun Palace Casino, and we want to make sure you know how we collect, use, store, and protect your personal information.

Our Privacy Policy is designed to be clear and easy to understand, so you can trust that we're handling your data responsibly. We'll explain what we do with the information you provide, and we'll give you control over how it's used.

Purpose of the Privacy Policy

This policy exists to inform you about your rights regarding your personal data and how we handle it at Sun Palace Casino. It explains how we collect, use, store, and protect your information.

Scope of Application

This Privacy Policy applies to all users who access our platform, including those from the United Kingdom. By using our services, you agree to be bound by this policy. If you don't want to accept these terms, please do not use our website or services.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We will only process your personal data in accordance with applicable laws and regulations.

Data We Collect

We collect different types of data from our users:

• Personal Information: we collect information such as name, email address, date of birth, and physical address.
• Account Info: when you create an account, we collect your username, password, and payment details.
• Technical Data: we collect technical data about your device, including IP address, browser type, and cookies.
• Usage Data: we collect information on how you use our site, such as login logs and game interactions.

How We Use Your Data

We use the collected data for various purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving our site and personalizing your experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to improve the user experience, analyze site usage, and provide targeted marketing. There are different types of cookies:

• Essential Cookies: necessary for our site to function properly
• Analytics Cookies: help us understand how users interact with our site
• Marketing Cookies: enable us to tailor advertising based on user behavior

You can manage or disable cookies through your browser settings. If you choose to opt-out, some parts of the site may not function properly.

Legal Basis for Processing

We process user data under various legal grounds:

• Contractual necessity: processing necessary for service provision
• Legal obligations: to comply with applicable laws and regulations
• Legitimate interests: in providing a secure and personalized experience
• User consent: obtained through informed choice

Data Sharing and Disclosure

We may share your data with:

• Payment processors for deposit and withdrawal processing
• Gaming providers to ensure compliance with regulatory requirements

Personal data is not sold. However, we may disclose information where required by law or in response to a valid request from authorities.

Data Storage and Retention

We store personal data securely, with criteria for retention periods:

• Account data: retained until account closure or when necessary for compliance
• Usage data: retained for 6 months after account closure

Security Measures

Our site uses various security measures to protect user data:

• SSL encryption for secure transactions
• Access controls and authentication processes
• Monitoring for unauthorized access or attempts

Your Rights

You have the right to:

• Access, update, or delete your data
• Withdraw consent or object to processing

To exercise these rights, please contact us with details of your request.

International Data Transfers

We may transfer personal data outside the user's country or EEA. In such cases:

• Standard Contractual Clauses are in place to safeguard data transfers

Third-Party Services

Links to external services have their own privacy policies, and we're not responsible for external content.

Policy Updates

This Privacy Policy may be updated. We'll notify you through our site or email if changes occur:

• We'll keep a record of policy updates
• Continued use means acceptance of new terms